Privacy Policy

1. Introduction

Welcome to HoodSignal ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using HoodSignal, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect the following personal information when you sign up or use our Service:

• Contact Information: Email address, phone number, name
• Location Data: ZIP code (to provide local price alerts)
• Account Credentials: Username and encrypted password
• Payment Information: Processed securely through Stripe (we do NOT store credit card numbers)
• Preferences: Product and store preferences for personalized alerts

Usage Information

• Pages visited and features used
• Search queries and price comparisons
• Contributions submitted (products, stores, price reports)
• Device information (browser type, operating system)

3. How We Use Your Information

We use your information to:

• Provide Alerts: Send SMS notifications about price drops and stock availability in your area
• Process Payments: Handle subscription billing through Stripe
• Personalize Experience: Show relevant stores and products based on your ZIP code
• Community Features: Display your contributions (if you choose to share them)
• Improve Service: Analyze usage patterns to enhance features
• Communication: Send service updates, trial reminders, and support messages
• Compliance: Meet legal obligations and prevent fraud

4. SMS Text Messaging

By providing your phone number and subscribing to alerts, you consent to receive SMS text messages from HoodSignal about price drops, stock alerts, and service notifications.

• Frequency: You may receive up to 1-2 messages per day during active promotions
• Rates: Message and data rates may apply from your carrier
• Opt-Out: Text STOP to any message to unsubscribe immediately
• Help: Text HELP for support information
• Carriers Supported: All major U.S. carriers

We will NEVER sell your phone number to third parties or send spam.

5. Information Sharing

We do NOT sell your personal information. We may share your information with:

• Service Providers: Stripe for payment processing, SMS providers for text alerts (these partners are contractually obligated to protect your data)
• Legal Requirements: If required by law, court order, or to protect our rights
• Business Transfers: In the event of a merger or acquisition (you will be notified)

6. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know: What personal information we collect and how we use it
• Access: Request a copy of your personal data
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the sale of personal information (we don't sell data)
• Non-Discrimination: We will not discriminate against you for exercising these rights

To exercise these rights, contact us at the email below.

7. Data Security

We use industry-standard security measures to protect your information:

• Passwords are encrypted using argon2 (secure hashing)
• SSL/TLS encryption for data transmission
• Secure database hosting with regular backups
• Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal compliance.

9. Children's Privacy

HoodSignal is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites (e.g., Facebook, store websites). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email or SMS notification (for major changes)

Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: